Email Exception Report

The Email Exception Report accepts a date range and produces a list of all email exceptions (undeliverable, deferred, unsubscribes, bounced) for all emails being sent from your database. 

This report only generates exceptions. It does not include positive events such as the number of read receipts and/or deliveries.

Scroll to Reports > Report Library > Audits and click on Email Exception Report. This will take you to a new screen, as seen below, from which you can run the report. Select your church's name. To ensure you capture the date the email was sent, select the date before sending the email as the From Date. Select the day after the email was sent as the To Date. Then click Run.

Below is a snippet of a sample report.

After generating the report, you can download and print a PDF version by clicking on the Printer icon.  You can also click on the floppy disk icon to download a PDF, Excel spreadsheet, or Word document to your computer. These downloads have the same functionality as any PDF, Excel spreadsheet, or Word document.

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