Unsubscribing and Re-subscribing ChMS Email Addresses
IN THIS ARTICLE:
Unsubscribing from Emails
If a parishioner directly lets your parish office know that they no longer want to receive parish emails, parish staff can update the Family Record and Member Record right away to reflect their request.
Head to the Family Record to update the communication preferences for each member. On the Member Record, be sure to uncheck the Include Family Notifications box, then click Save. When the Include Family Notifications box is left unchecked on the member record, emails will not be sent to the parishioner.
Note: Within the Member record, you only need to uncheck the Include Family Notifications box if you want the member to stop receiving messages.
Tip: You may want to leave a note in the Family record, or an Interactions Note indicating that the parishioner requested to not receive any more emails. This will inform other staff members that a particular family/member has the notifications box(es) unchecked on purpose and it should not be turned back on without the parishioner's permission.
Parishioners also have the opportunity to unsubscribe from emails on their end. At the bottom of each email parishioners receive, there is a link that allows them to unsubscribe.
Upon selecting the unsubscribe button found at the bottom of the email, parishioners will be taken to a page where they must confirm that they would like to unsubscribe. After clicking the blue Unsubscribe button, parishioners will no longer receive emails sent through the ChMS. (This is true even if the Email Notifications box is still checked.)
Re-subscribing to Emails
If someone in your parish clicks unsubscribe after receiving an email you sent through the ChMS, we can help get them back on the list. Please ask your parishioner to send us an email requesting to be resubscribed.
The email should be sent to [email protected] and it should come from the same email address they’re asking to have reinstated.
To make sure we match them with the correct congregation, please also ask them to include their parish name, city, and state in the message.