Viewing Orders and Order Details

An Order represents a single donor gift, whether it's a one-time donation or one payment in a recurring series. This article covers how to view your list of orders and what information is available on an individual order's detail page.

Viewing the Orders List

In your eCatholic Payments admin console, go to Activity > Orders to see every order received.

The Orders list, showing amount, fees, and status for each gift

Each row shows:

Date: the order was placed
Last, First Name: the donor
Order Amount: the amount given to one or more funds
Fees: the processing fee for that order
Fees Covered, shown with a checkmark when the donor chose to cover the fee
Refunded, if any portion of the order was refunded
Net Amount: what your parish actually receives
Status, such as Completed or Failed. See Understanding Transaction and Order Statuses for a full list.

Use the date range and status filters, or the search box, to narrow the list. Use the arrows next to the result count to page through additional orders.

Order amount vs. Net amount

The order is the total your donor entered for their donation selections, before covering fees. If they also choose to cover the fees, the total they pay is the order amount + the fee amount, meaning you receive 100% of the amount they intended to give; if they did not, the fee amount is deducted from the amount they gave. That end result, or the Net amount, is what gets deposited into your bank account.

Opening an Order's Details

Select any row, or the arrow at the end of the row, to open its full Order Details page.

The Order Details page for a recurring gift

What's on the Order Details Page

Overview (left panel):

Status of the order
Order Date and time
Net Order Amount
Method: the card or bank account used
Frequency: such as One-Time or Weekly, for recurring gifts
A Refund link. See Issuing a Refund for the full process.

Customer Info shows the donor's name and email.

Order Items lists the product, fund, amount, fees, whether fees were covered, and the net amount for the gift.

Recurring History appears on recurring gifts and lists past payments in the same series, with a View all link to see the complete history.

Related Transactions lists the underlying payment attempt(s) tied to this order, including date, amount, type, and status. The transaction will clearly show what your donor paid. If they covered the fees, it will be equal to the order amount + fee amount. See Viewing and Filtering Transactions to work with transactions directly.

Note:

An order and a transaction aren't always the same thing. A single order can have more than one related transaction, for example if a payment attempt failed and was retried.