Donor Account Management
Thank you for being a generous donor to your parish, school, or organization. In this help article, you will find resources on how to manage your donor account for eCatholic Payments.
This article provides the following instructions:
How to create your eCatholic Payments account
After you submit your first recurring gift, you may receive an email with instructions to create a donor account.
Follow the steps outlined in the email and you will be directed to a unique page where you can choose a username and create a password for your account (pictured below).
NOTE: If you have already submitted your recurring gift, and cannot find the email which prompts you to create a donor account, please contact your eCatholic Payments Administrator at your parish, school or organization and request a Login Creation Email.
How to log into your eCatholic Payments Account
Once a donor account has been created, you can go to YourWebsiteDomain.com/payments at any time to log into your account and manage your recurring donations and transaction(s) (pictured below).
Example: If your website domain is corpuschristi.org, your will go to corpuschristi.org/payments to log in.
How to reset the password for your eCatholic Payments Account
If you forgot your password, you will need to reset it. You can do so at the same place you log into your account ( YourWebsiteDomain.com/payments). Click on the Forgot Password linked text (pictured below) and you will be directed to a page that asks you to enter the username associated with your account.
Once you enter your username, a one-time login link will be sent to the email address associated with your account. From there, you can log into your account and change your password.
NOTE: If you will need to retrieve your username in addition to changing your password, you will need to contact the eCatholic Payments Administrator at your parish, school, or organization.
How to view your donations
Once you have successfully log into your donor account, you will see two tabs: Donations and Account Info. The Donations tab will show your transaction history and has the option to modify your recurring donation by clicking anywhere in the Recurring Transaction row (see Edit button).
How to manage your donations
Once you have clicked in the Edit row of your recurring transaction, you will be able to complete some or all* of the following fields in the Donations tab (pictured above):
- Change your donation amount
- Change your donation frequency (e.g., monthly vs. weekly)
- Change your donation status (e.g., pause or unpause a recurring transaction)
- Cancel a recurring transaction altogether
- Change Payment Type (e.g., from credit card to ACH)
- Change Credit Card Number
- Update Credit Card Expiration Date
- Download a PDF or CSV file of your transactions.
*NOTE: It is left to the discretion of the eCatholic Payments Administrator to decide which of the above fields will be available for you to modify in your account. If you need to change one of the fields above but cannot access it in your account, please contact the eCatholic Payments Administrator at your parish, school or organization.
How to manage your account information
You can also click into the Account Info tab (pictured above) to access and edit the following items:
- Name (First and Last)
- Phone Number
- Email Address
- Recurring Donation Email Receipts*
- Address (Street, City, State/Province and Zip/Postal Code)
*NOTE: When Recurring Donation Email Receipts is toggled "on" you will receive an email receipt for every transaction billed for your active, recurring donations.