Send a one-time login link to a donor

With eCatholic Payments, donors are able to create an account with which they can manage their recurring donations (i.e., change the donation amount, update credit card expiration date, etc.).

However, you may send a  one-time login link to a donor who has not created his/her donor account. The donor can then update their recurring donation without going through the steps of creating a donor account. Here are the steps!


Log in and access the Payments Center

Log in to your eCatholic website and select Payments from the product selector in the upper left hand corner to open the Payments Center.

NOTE: Only Admin Users with Full Payment Security can send account creation emails as described in this article.

Access the Donor Management tab

Next, click the Donor Management tab to view your complete list of donors.


View Donor Details

Within the Donor Management tab, locate the donor to whom you would like to send the account creation email. Then, click the details icon in the Details column for that donor (illustrated above). This will open the Donor Details dialog.


Click the "Send one-time login link" button

Once the Donor Details dialog appears for the selected donor, locate and click the Send one-time login link button to send the email message with a one-time login link.

Note: If the donor has a failed recurring donation, there will be a handy link in the recurring details to email them a one-time login link. This will immediately get the donor into their account to make the necessary adjustments and reactivate their transaction.

What does the "one-time login link" email look like?

The email your donors receive will include a button they can use to access their donation details. The message will be personalized with the donor's name as well as the Account Name for your organization.

Then, the donor will be able to access his/her Donor Account and update their donation. Donors will be able to make whatever changes your Payments Admin has enabled for donor self-management in your account's Payments Settings.

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