Description of Transaction Type and Status

Each transaction in the Payments Center has a Transaction Type and Status. By clicking the drop-down menu, you can filter by transaction type and status.

Transaction Type

• SALE: One-time donation or payment submitted. Reflected as the Payment Date in the Transaction List under Transactions and Reporting tab.
• VOID: Transaction started, but VOIDED prior to being settled.
• REFUND: Transaction refunded. If the transaction is settled, a REFUND transaction is required to reverse the original transaction. Transaction fee will be assessed for a refund. 
• RECURRING MASTER: Indicates a recurring transaction was established and when that recurring transaction was submitted on the website.
• RECURRING CHARGE: Indicates a recurring transaction has been processed.
• ERROR: The transaction did not process due to an error.

Transaction Status

• Approved: The transaction processed successfully through the BluePay Gateway and is waiting for verification from the donors’ issuing card company or bank.
• Settled: The transaction fully processed, will be batched, and a deposit initiated to the merchant's bank account.
• Declined: Transaction declined.
• Voided: Transaction voided. Voids happen before a transaction settles, so no money is exchanged.
• Refunded: Transaction refunded. The transaction was settled, batched and deposited and then refunded. Check out how to issue a refund.