Email notifications for eCatholic Payments
eCatholic Payments helps simplify communication between admins and donors through automatic email notifications. These notifications provide transaction status updates, expiring credit card alerts, and more. Read on for a list of all email messages sent to donors and admins.
Account access for donors: Emails sent to donors will include a button to log in to their account along with their username, or create a login if one has not yet been set up.
If account creation emails are disabled in your site's donor management settings, donors will be instructed to contact your organization for any assistance with managing the payment details. At any time, you can enable that setting or manually send an account creation email to a donor to allow donors to setup their own account access.
Both one-time and recurring gift donors
Donation receipt - If your eCatholic Payments admin has turned on the Email Receipt to Donors setting for a Donations form, donors will receive an email notification of their transaction (as well as a customizable Donor Receipt Message).
- Approved voids and refunds - When contacted, account admins can void or refund gifts if a donor makes an error while submitting. Donors will then be notified when the void and refund has been processed. Account access buttons for donors are not included in this email.
Recurring gift donors only
Recurring donation email receipts - Donors with recurring payments will receive email receipts for every settled transaction charged to their donor account.
NOTE: Beginning July 2020, the status of email receipts for every new recurring donor will be defaulted to ON. The status of any recurring donors prior to July 2020 will be defaulted to OFF but can be activated at any time in the Donor Details.
Expiring credit card - Recurring gift donors will receive an email notification at the beginning of the month their recurring payment's credit card is set to expire. An easy one-time login link will be included to allow donors to make the update, in addition to any account creation or log in buttons.
Failed recurring payment - Recurring gift donors will receive an email notification if their recurring gift does not process successfully. An easy one-time login link will be included to allow donors to correct the issue, in addition to any account creation or log in buttons.
eCatholic Payments admins
New gift - An email including the details of the donation is sent to the alert email address(es) for the Donation form when a new one-time or recurring donation is made.
Changes to recurring gift - This email notifies account admins when a donor has made a change to the total or frequency of a recurring gift the organization had been receiving.
- Unprocessed voids or refunds - This email only notifies account admins when a refund or void did not process. Admins can then run the transaction again or personally reach out to a donor for more information.
- Expiring credit card - Admins will receive an email notification at the beginning of the month when a donor's account credit card is set to expire. The email will include a link to a Help Center doc that provides steps on how to help donors when their recurring donation is about to expire.
- Recurring transaction failures/errors - Admins will receive an email notification in the event that an established recurring transaction attempts to process, but results in an error or decline.
